Junior Help-Desk Analyst in Newark, NJ (Onsite)

Job Title : Help Desk Analyst (On-Call Support)

Location : Newark, NJ (Onsite)

Duration : Long-Term

Note : This will be an on-call role for the first 6 months, and then it is expected to convert to full-time.

Must have flexibility with shifts (Fine working on the night shift as well)

Education / Experience Requirements

High School Diploma or equivalent required, Associate's or Bachelor's degree in Information Technology or related field preferred.

1+ years of Service Desk or IT support experience; experience in aviation, transportation, or other mission-critical environments preferred.

Prior experience coordinating with multiple suppliers / vendors in a technical support or ITSM environment.

Experience with ITSM tools such as ServiceNow, Ivanti, BMC Remedy, or similar.

Proficient in Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint).