Community Manager Job at The Morgan Group in Spring

Overview

This position is for a Community Manager in Houston, TX. The role involves managing day-to-day operations of the community, maintaining resident relations, supervising staff, overseeing financial responsibilities, marketing, and ensuring compliance with company policies and applicable laws.

Essential Job Functions

• Manage the day-to-day operations of the community to achieve the highest level of professionalism by all team members in the office and on the community. This includes :
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Adhere to all Fair Housing laws.
• Operate the office in a professional, clean, uncluttered, and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Supervise the Office Team Members.
• Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
• Create, maintain and encourage excellent resident relations, including :
• Promptly attend to and resolve resident comments, concerns, and / or complaints.
• Ensure all team members are professional and friendly to residents while adhering to MORGAN’s standards of non-fraternization.
• Maintain and / or create a resident renewal program.
• Foster a sense of community within the residents and the community.
• Supervise, with the assistance of Lead Maintenance, the service team of the community, including :
• Meet daily with Lead Maintenance.
• Monitor timely completion of all service requests.
• Identify and direct the Lead Maintenance to schedule projects (e.g., filter changes, power washing).
• Monitor and perform annual inspections required by city, county, or state.
• Keep all required permits for operating the community current (pool, spa, elevator, sign, etc.).
• Maintain and manage financial responsibilities for the community, including :
• Adhere to the community budget and report variances.
• Prepare monthly financials as directed by the Regional Property Manager.
• Provide additional financial information to owners and / or MORGAN senior management team.
• Assess move-out condition of apartments to prepare final account statements.
• Prepare and submit annual budget data to the Regional Property Manager.
• Manage accounts payable processing in a timely and prudent manner.
• Manage and monitor all rental collection at the community, including :
• Collect rent in a timely basis per the lease contract.
• Deposit checks (and / or scan checks) and post entries to resident ledgers in OneSite.
• Ensure compliance with community policies and lease agreements.
• Ensure proper legal notices are given and deadlines are met concerning late notices / fees, eviction, and court hearings, etc.
• Responsible for all personnel issues on the community in line with MORGAN standards, including :
• Recruit, interview, hire, counsel, promote, and terminate team members with guidance from the Regional Property Manager, HR and Senior VP.
• Monitor daily work and professional growth of all team members.
• Schedule and monitor vacation, holidays and sick time for team members on the community.
• Ensure all team members comply with MORGAN’s dress code.
• Complete meaningful annual performance reviews and ensure required training is completed.
• Comply with all training requirements for this position.
• Manage, create and monitor the marketing of the community, including :
• Drive qualified traffic to the community.
• Know the community’s market, including nearby businesses and retail, hiring trends, new construction, and sub-market dynamics that could impact occupancy and income.
• Provide marketing ideas and a fresh approach to achieve goals set by the budget, Regional Property Manager, marketing team and / or owner.
• Perform all Essential Job Functions as described in the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.

Non-Essential Job Functions

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements

Note : Lifting and carrying of weights exceeding 50 lbs is often accomplished with assistance. Wear personal protective gear when necessary.

Vision Requirements

Hearing, Speaking and Written Requirements

Driving Requirements

Working Environment

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at The Morgan Group by 2x

Location : Houston, TX

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