IT Systems and Applications Administrator

The IT Systems and Applications Administrator is responsible for managing all information systems and technology. Support operational improvements by evaluating and implementing improvements to information systems and technology, as well as maintenance, configuration, and upgrades of business software applications. The role will provide business support and training on productivity applications, leads proposed application integrations and interfaces, have responsibility for QA and testing of business applications, and proactively champion and drive change management activities across the organization. The IT Systems and Applications Administrator will also help ensure the efficiency in the use of Information Systems and create and implement changes or improvements as needed. They will generate documentation of existing processes and improvements, and champion change management and governance by forecasting expected results of process changes, analyzing implemented changes and make further adjustments to workflow, schedules or other processes as required. They will also provide support and feedback regarding general technological issues.

Duties include, but are not limited to :

• Act as the primary point of contact between internal teams and external vendors (Key Software and Mitel) to ensure seamless integration and operational performance.
• Monitor system performance, troubleshoot issues, and escalate concerns to vendors as needed to maintain service continuity and reliability.
• Perform needed upgrades and standard server maintenance based on established cadence and needs.
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.
• Manages the release process for applications which includes effective department wide and end user communication.
• Negotiates resolution of conflicting requirements across departments.
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
• Develops relevant metrics, measures and publishes the performance of the services provided, and enables continuous improvement activities in collaboration with peer groups.
• Works closely with all other management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies.
• Maintains a strong understanding of technology and its application to achieve business objectives.
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24 / 7 on call coverage as required or as otherwise arranged.

Supervisory Responsibilities : The position does not have direct employee supervisory responsibilities but will be responsible for overall management of outside vendors.

Requirements

Education and / or Experience :

Knowledge, Skills, and Abilities :

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and / or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device).

The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this position include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

This position operates primarily in a professional office environment with minimal safety / health hazard potential. However, position duties may require one to operate in a warehouse environment with moderate safety / health hazard potential. The noise level in the work environment is usually quiet to moderate.

While the offices of NOW Courier are open from 8AM to 5PM, Monday through Friday, this position may require work beyond these hours and on the weekends.

Benefits

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k / profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M / W / Vets / Disabled