Clinic Administrator

About the Role

The Clinical Administrator plays a crucial role in ensuring the smooth operation of the organization by managing administrative tasks and supporting various departments. This position is responsible for maintaining efficient office procedures, managing schedules, and facilitating communication among team members. The Clinic Administrator has both leadership and clinical responsibilities by managing day-to-day performance and providing direct patient care. This role is accountable for implementing and adhering to best practice standards and ensuring that Total Rehab Kids sustains excellence in patient safety, patient experience, and quality care. By streamlining processes and providing essential support, the Manager contributes to the overall productivity and effectiveness of the organization. Ultimately, this role is vital for creating a well-organized work environment that allows other team members to focus on their core responsibilities. The Clinical Manager collaborates with and reports directly to the Director.

Minimum Qualifications

• Licensed Physical, Occupational, or Speech Therapist.
  
• Proven experience in an administrative role or similar position.
  
• Strong organizational skills and attention to detail.
  

Responsibilities
The Clinic Administrator is responsible for the day-to-day operational oversight of the designated clinic and its staff. Key responsibilities include:

• Leadership & Staff Management
  • Provide daily supervision and leadership to clinic staff, ensuring high standards of patient care and service delivery.
  • Lead and facilitate quarterly staff meetings and departmental meetings (e.g., front desk, OT/PT/Speech, and supervisors) as needed.
  • Establish clear expectations and accountability measures for staff performance and conduct regular performance evaluations.
  • Identify staffing needs and assist with interviewing, hiring, onboarding, training, disciplinary actions, and terminations.
  • Approve PTO requests while ensuring adequate staffing levels and departmental coverage.
  • Delegate tasks effectively and support daily operations, especially during staff absences.
• Operational Oversight
  • Ensure front office staff complete all administrative processes accurately and on time.
  • Monitor clinical staff compliance with company policies through weekly performance and policy adherence reports.
  • Manage clinic supplies, ensuring efficient inventory control and timely replenishment.
  • Support the preparation of reports, presentations, and other materials as required by leadership or other departments.
• Quality Assurance & Service Excellence
  • Collaborate with staff to define patient services, set care standards, and ensure resources meet patient needs.
  • Address and resolve patient or staff complaints promptly and professionally to maintain a positive clinic environment.

Skills for this role include:strong organizational abilities, which are essential for managing multiple tasks and ensuring that deadlines are met. Communication skills are also vital, as the Administrator will interact with various team members and external partners.