SAP SuccessFactors Support Director

A company is looking for a Prime Support Director - Remote.

Key Responsibilities

Lead day-to-day operations of the Support Services function, ensuring high-quality service delivery across all client accounts

Set and monitor departmental KPIs and SLAs; track team performance and intervene proactively to address risks or gaps

Drive resource allocation strategy and staffing plans in collaboration with other department leaders and HR

Required Qualifications

Bachelor's degree preferred; Master's degree a plus

10+ years of experience in HRIS, consulting, or support environments

5+ years in people leadership roles managing mid-sized or large teams

SAP SuccessFactors certifications required

Prior experience leading cross-functional initiatives and managing client escalations