Talent.com
Helpdesk Specialist

Helpdesk Specialist

Trinity Global ConsultingWashington, DC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Duties May Include :

  • Provide helpdesk support via on-site (in person), remote, telephone, and email channels
  • Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers
  • Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications
  • Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices
  • Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance
  • Deploy standard disk images of USAB computers and mobile devices
  • Document and maintain standard hardware, operating system, and software configurations
  • Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment
  • Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting
  • Coordinate configuration changes via the defined Change Configuration Board (CCB) process
  • Provide deskside support between 8 : 00 AM and 5 : 00 PM EST, Monday through Friday

Requirements

Required Qualifications :

  • Minimum 5 years of experience as an Enterprise Services Desk Specialist
  • Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms)
  • Knowledge of IT Hardware and Software Systems and Applications support
  • Experience with help desk software for accurately recording and tracking calls
  • Understanding of desktop, laptop, tablet, and mobile device support procedures
  • Knowledge of Microsoft Office 365 applications and common business software
  • Experience with anti-virus software and security compliance procedures
  • Ability to obtain and maintain Public Trust security clearance

    • Benefits

    At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes :

  • Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP.
  • Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements.
  • Paid Holidays – 11 federal holidays observed annually.
  • Disability & Life Insurance – Short-term / long-term disability, life insurance, and AD&D coverage included.
  • 401(k) Retirement Plan – Competitive plan managed through Ameritas .
  • Professional Training – Formal training provided as required, with additional learning opportunities based on role.
    • Create a job alert for this search

    Helpdesk Specialist • Washington, DC, US