Manager, Clinical Services

Clinical Services Manager

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Essential Duties & Responsibilities

Safety Response & Readiness :

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching & Upskilling Clinic Teammates :

Clinical Outlier Support :

Perform other duties as assigned.

Education and Requirements

Education to commensurate with RN / LPN license or status as a Registered Dietitian

Minimum 2 years (3 yrs. Preferred) Nephrology Experience

Experience leading clinical function or managing nurses

Experience in teaching adult learning with demonstrated ability to communicate technical / medical information in lay terms

Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively

Bachelor's degree in associated field

Experience in CQI methodology and techniques

Basic understanding of state and federal regulations and requirements

Certificates, Licenses, and Registrations Required :

Current license as LPN or RN in state of practice

Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

Preferred : Current CPR certification CNN or CSN, Bonet Certification within 2 years of employment

Travel and Time Requirements

Regional travel up to 75% of the time

Availability for evening and weekend work as needed

On-site presence in facilities 3-4 days / week

Additional Requirements

Language Skills : Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA / Reasonable Accommodations : DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and / or Mental functions of a position.

Work Environment : Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. Visual : Vision adequate to perform the essential duties / responsibilities of position. May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands : Physical requirem nts can vary. These must be reviewed with management. However, in general, the position requires the following activities : Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions. Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We'll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements.

Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.