Full Time Assistant Store Manager (Store 0726)

Overview

Join to apply for the Full Time Assistant Store Manager (Store 0726) role at GameStop

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) computer system; handle transactions with correct changes, bagging, receipts, and top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues to the Store Manager when appropriate.
• Promote GameStop's guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training in company / store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed; ensure store associates are aligned with guest service expectations.
• Provide timely recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure awareness of policies, inventory control, loss prevention, safety, and ethical responsibilities.
• Schedule store associates to follow scheduling guidelines, manage breaks and meals, supervise staffing to ensure optimal guest service, and maintain consistent service quality.
• Approve payroll and manage paid time off, edits, and ensure accurate compensation for time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in working order.
• Fulfilling Omni-Channel orders and daily shipping.
• Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals; complete required administrative and operational duties.
• Perform stock counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Count, balance, and reconcile daily transactions; manage cash and banking procedures per guidelines.
• Verify shipments for discrepancies; conduct inventories and report discrepancies to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls accurately and promptly; ensure proper labeling and packing lists.
• Maintain awareness of associate and guest safety; report injuries promptly per company guidelines.
• Assist in maintaining store records; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Qualifications

Key Skills and Abilities

GameStop provides equal employment opportunities to all applicants and prohibits discrimination. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Pay

$18.24 - $22.24

Seniority level

Employment type

Job function

Industries

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