Call Center Representative

Job post summary

Date posted: September 8, 2025

Pay: $19.50 - $20.50 per hour

Job description:

Job Description
Position Title: Customer Service Representative (Call Center)
Location: Oceanside, CA
Pay Rate: $19.50 – $20.50 per hour (DOE)
Schedule: Full-Time | Onsite | Monday–Friday, 8:00 AM–5:00 PM | 1 Saturday per month
Department: Call Center / Client Services

Position Overview

The Customer Service Representative will serve as the first point of contact for customers and clients. This role is ideal for someone who thrives in a fast-paced call center environment and is eager to develop skills in client relations, financial account servicing, and problem resolution.

Key Responsibilities

• Answer high-volume inbound calls in a professional and friendly manner.
• Assist customers with account inquiries, payment processing, and billing questions.
• Provide clear and accurate information regarding financing programs and policies.
• Research, investigate, and resolve customer issues efficiently and professionally.
• Document all customer interactions in the system with accuracy and attention to detail.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Contribute to achieving team goals and call center performance metrics.

Qualifications & Skills

• High school diploma or equivalent required; some college preferred.
• 1+ year of customer service or call center experience preferred, but entry-level candidates are welcome.
• Strong verbal and written communication skills.
• Comfortable navigating computer systems and entering data accurately.
• Ability to multitask in a fast-paced, high-volume environment.
• Professional, dependable, and committed to delivering excellent customer service.
• Bilingual (English/Spanish) a plus.

Why Join the Team

• Competitive hourly pay: $19.50–$20.50/hour (DOE)
• Health, dental, and vision insurance
• 401(k) plan with employer match
• Paid time off and company holidays
• On-the-job training and opportunities for growth
• A positive, collaborative company culture within a stable and established organization

Job Types: Full-time, Contract, Temporary

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person