Customer Operations Associate

Customer Operations Associate

Where Conviviality is at work. Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahla Liqueur, The Glenlivet Gin, and Skrewball whiskey, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialitit means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our 4 core values : (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

Position Summary :

The Customer Operations Associate (COA) is a key member of the Customer Operations and Supply Chain Teams, serving as the single point-of-contact for distributors and driving excellence in order management, claims resolution, and customer experience. The COA role combines strong customer service and order fulfillment expertise with advanced digital and analytical capabilities.

This role requires individuals who are extremely consumer-centric, highly organized, and digitally fluent, able to process orders and resolve discrepancies while also ensuring accuracy in Electronic Data Interchange (EDI) transmissions and supporting continuous process improvement. The COA must be comfortable working autonomously in a fast-paced, deadline-driven environment while proactively identifying opportunities to streamline workflows and improve system reliability.

Major Responsibilities / Accountabilities :

Order & Claims Management

• Receive and process customer orders within lead times, ensuring accuracy and compliance with criteria.
• Input orders, make order adjustments due to stock availability or customer requests, and monitor order progress.
• Use strong problem-solving skills to process claims, execute credits / debits, and manage returns for faulty stock, canceled orders, or shipment discrepancies.
• Process adjustments for unsaleable merchandise and transfer of inventory between distributors.

EDI & Systems Support

Customer & Stakeholder Communication

Process & Data Improvement

Nature & Scope :

This role works closely with internal teams across supply chain, IT, Finance, and Commercial, as well as external distributors and trading partners. The COA is expected to be proactive, data-driven, and process-oriented, with a strong customer service ethos.

Key Competencies & Qualifications :

Education :

Undergraduate degree in Business, Logistics or Supply Chain, Finance, Business Analytics or related field preferred.

Experience / Qualification :

Working Conditions & Travel :