Customer Service Representative OMJST
The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.
Minimum Requirements for CSR :
- High school diploma required or GED equivalent
- Previous customer service experience
- Ability to type 45 WPM with a minimum of 92% accuracy preferred
- Ability to multi-task with a high volume call center
- Successfully pass a pre-employment drug screen and background check
Customer Service Responsibilities and Duties :
Answer customer calls promptly and courteously utilizing custom procedure.Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.Professional interaction with customers over the phone and face-to-face.Work with other departments to resolve customer's issues.Log and record information into customer accounts using a computer.Resolve customer issues and adjust accounts, as necessary, with verification from Manager.Process payments as necessary.Maintain a positive work atmosphere with a culture of respect for others.Other assigned duties from Manager.Benefits :
401(k) retirement plan with matchComprehensive medical benefits coverage, dental plans and vision coverage.Employee assistance program (EAP)Health care and dependent care spending accounts (FSA)Life insurance and accidental death & dismemberment insurance.Paid time offReferral programEmployee Discount ProgramDay Shift
Weekly day range : Monday to Friday | Rotating weekends
Wage : $18.50 / hour