Fashion Advisor, Fashion Advisor, Watches and Fine Jewelry - Chicago

The WFJ Specialist plays a key role in delivering exceptional client experiences that drive conversion, retention, and overall business growth. Serving as a brand ambassador within the fashion boutique, the Specialist partners closely with Fashion Advisors to elevate category awareness and provide ongoing education and training. Leveraging their deep expertise in the WFJ category, the WFJ Specialist is also accountable for recruiting and developing their own client base, ensuring meaningful individual contributions to the success of the WFJ business.

The Impact You Can Create At CHANEL :

• Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the watches and fine jewelry category
• Optimize and elevate the client experience through providing clients with prompt, professional, warm and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow-up with clients regarding aftersales.
• Maintain visual standards in partnership with watches and fine jewelry category manager and regional visual merchandising team
• Participate in cycle counts to maintain accurate WFJ inventory management

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