Sales Development Representative

Sales Development Representative

Founded in 1996, the Texthelp Group is a global technology company helping people all over the world to understand and to be understood. It has led the way in creating innovative technology for the education and the workplace sectors for the last three decades.

With over 50 million users worldwide, we believe in a world where difference, disability or language are no longer barriers. We’re focused on helping all people learn, understand and communicate through the use of digital learning and accessibility tools. It is our goal to positively advance the literacy and understanding of one billion people around the world by 2030. We employ over 360 staff across locations in Northern Ireland, Great Britain, Norway, Denmark, Sweden, the USA and Australia.

We can only achieve our goal and continue to grow by having high performing people in our critical roles. People working in the right culture towards our collective goals. We pride ourselves on our core values that are embedded within our culture. These are courage, impact, creativity and community.

About the role

We know that the key to growth is a high-performing sales team. That’s why we’re seeking a Sales Development Representative (SDR) to find and screen potential customers who can benefit from our products and services. As the first line of communication with prospects, the ideal SDR has an understanding of the sales process, excels at researching leads, starting new relationships, and setting our sales teams up for success. The candidate should be an eager learner with strong communication skills and an ability to showcase our offerings in a compelling way. The Sales Development Representative leads proactive outbound prospecting, inbound lead qualification and converts marketing qualified leads (MQLs) to sales qualified leads (SQLs) to build a strong sales pipeline.

If you thrive in a fast-paced, results-driven environment, have a growth mindset, and possess the ability to manage time effectively while excelling in outbound cold calling scenarios, this is the role for you!

Main Responsibilities

• Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities through outbound prospecting

• Manage and maintain a pipeline of interested prospects and engage sales executives in next steps

• Monitor and lead customer engagement in our Live Chat system

• Perform sales presentations over the phone, web and in-person as needed

• Identify and document best practices for the team in a lead-generation playbook

• Accurately update and maintain internal records and systems including lead management in a CRM, Mautic dashboards, and reporting tools (e.g. lead tracking)

• Ensure the start of the customer journey reflects Texthelp in a positive light

Measures of Success

• Opportunity pipeline created for sales teams

• Engagement of inbound leads and prospects within a SLA (<24-hours)

• Improvement in process and results throughout the year

• Activity rate of people contacted per week, month, quarter

Essential Criteria

• 1+ year of relevant B2B sales experience

• Proven record of consistently meeting target goals and delivering outstanding customer sales experience, particularly via remote channels

• Exceptional presentation and interpersonal skills

• Excellent business communication skills

• Keen to learn and comfortable in an agile environment

• Ability to use G Suite, CRM, and other technology platforms

Desirable Criteria

• Knowledge of operating in a SaaS (Subscription Software) business environment

• Excels in balancing multiple projects simultaneously and efficiently allocates time and resources to meet deadlines

• Educational Technology product and education business understanding

• Experience using Outreach

If you have a disability and/or require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

​

Please click the link for our