Software Engineer, Backend - Product

Overview

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

As a Software Engineer on the Product Team at Qualified, you will tackle technically challenging and ambiguous problems by building exceptional products and enhancing our processes and technology. You will work on integrating LLMs, embeddings, and other AI technologies into our product offerings, pushing the boundaries of what\'s possible to deliver innovative features, with a strong emphasis on system architecture and scaling our infrastructure to run AI agents reliably in asynchronous environments. Our product team emphasizes rapid experimentation and iteration, and you will own the end-to-end delivery and success of features—from coding and testing to deployment, monitoring, and customer rollout—while maintaining high standards of engineering and code quality. Additionally, you will work closely with customers, gathering immediate feedback to continuously improve our products and ensure they meet requirements effectively.

Your Responsibilities

• Develop customer-focused applications by building new features, improving existing ones, and creating entirely new products.
• Utilize the latest advances in machine learning, LLMs and other AI technologies to enhance our products and deliver reliable, scalable systems.
• Collaborate closely with Product Managers, Product Designers, and Platform Engineers to ideate and develop mission-critical applications.
• Conduct rapid prototyping and iterative development to enhance AI solutions based on real-world performance and user feedback.
• Ensure our core functionality is stable, scalable, well-maintained, and continuously improving.
• Design and evolve system architecture to support scalable, reliable AI agent execution in asynchronous environments.
• Scale and harden our infrastructure for high-throughput workloads, including queueing, scheduling, backpressure, retries, and robust observability.
• Build and operate event-driven services using queues / streams and reliable message processing patterns.
• Continuously grow your technical skills to tackle our toughest challenges related to quality, performance, robustness, and reliability.
• Contribute to our team’s culture and future by mentoring other engineers and setting standards of engineering excellence.
• Support and scale highly-available, highly-trafficked services essential for our customers\' time-sensitive, business-critical needs.

Qualifications - Technical Skills

Qualifications - Business Skills

About Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

One Team

We’re all in this together with a shared goal : grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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