Order Management Coordinator

Full-time

Description

I. POSITION SUMMARY :

The Order Management Coordinator is responsible for provisioning and scheduling residential and business service orders customer premise equipment software and services. Order Management functions include coordination and collaboration with First Level support ISP MSP (Tech Protect) and Information Systems (IT) departments to assist with accomplishing service objectives and installation.

II. ESSENTIAL FUNCTIONS :

A. Order Management :

• Work service orders by entering and provisioning in a timely manner.
• Work with customers on scheduling for tech arrival.
• Porting numbers in and out of service.
• Prepare orders for closing by checking for completeness of information.
• Updating street address data and 911 information.

B. Order Management : Change Management :

C. Participate in Projects :

D. Performs other related duties as assigned by management.

Requirements

III. EDUCATION EXPERIENCE AND SKILLS :

The required specifications (education experience and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education experience and / or skills to be effective and successful in the position.

IV. PHYSICAL REQUIREMENTS :

V. Please list any additional criteria that should be recognized in evaluating the scope and impact of this position.

Working Conditions : Typical office environment working conditions (climate controlled at a desk).

Note : The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

Required Experience :

IC

Key Skills

General Insurance,Corporate Sales,Cost Estimation,Benefits & Compensation,Heavy Equipment,AC Maintenance

Employment Type : Full-Time

Experience : years

Vacancy : 1