Audit Manager I- Consumer Compliance

Audit Manager I- Consumer Compliance

The Audit Manager I- Consumer Compliance position is a key role responsible for leading and contributing to compliance audits and regulatory and non-regulatory issue validation. This individual will lead and contribute assessing consumer compliance risks, developing, and executing detailed audit programs, and identifying data analytic opportunities to test compliance with regulatory requirements. The Audit Manager will analyze audit results, identify potential compliance issues, and effectively communicate findings and recommendations to senior management and stakeholders through clear and concise reports, presentations, and meetings. In addition to audit execution, this role will also involve maintaining and executing a continuous monitoring program to stay abreast of industry developments, emerging risks, and regulatory changes and expectations. This position requires strong technical knowledge of consumer compliance regulations, as well as excellent leadership, communication, and project management skills.

Audit and Assurance

Plans, executes, and evaluates audit test plans to assess consumer compliance risks, such as adherence to regulations like Truth in Lending, Truth in Savings, and Fair Lending. Assesses risks and controls related to consumer products and services, designs comprehensive audit programs, and executes audit procedures to evaluate compliance with regulatory requirements. Supervises and reviews the work of audit staff, analyzes and synthesizes results of testing performed, and effectively communicates results to senior management. Delivers well-written audit reports and other forms of communication to stakeholders, highlighting consumer compliance risks and control weaknesses.

Consumer Compliance Risk Management

Understands and assesses risks related to consumer compliance, including unfair or deceptive acts or practices (UDAP), and other consumer protection regulations. Identifies and evaluates key control activities in business processes related to consumer products and services, such as loan origination, account opening, and customer communication. Leads and executes continuous monitoring activities to assess consumer compliance risks and controls and gathers and evaluates information from business units and regulatory sources.

Data Analytics and Technology

Applies data analytics techniques to identify patterns, insights, and trends related to consumer compliance, such as customer complaint data. Executes basic analyses and creates simple visualizations using standard tools to support audit findings and recommendations. Develops requests for advanced analytics to test hypotheses and add insights into audit findings related to consumer compliance.

Relationship Building and Stakeholder Management

Supports the Audit Director in ongoing monitoring and discussions with business management related to consumer compliance. Builds trusting relationships with internal audit peers, business management, and stakeholders to facilitate open communication and collaboration. Acts as a key contact and responds to inquiries from business stakeholders throughout the audit process, providing guidance on consumer compliance matters and internal control.

Staff Performance and Mentoring

Acts as a role model and mentor to junior auditors, providing constructive feedback and guidance on consumer compliance audit procedures and techniques. Enhances and maintains staff morale. May participate in interviews and evaluations of new applicants, assessing their knowledge and skills related to consumer compliance auditing.

Required Qualifications

Bachelors Degree or equivalent. Minimum 4 years of audit or related experience in banking operations, compliance, and / or risk management activities. Minimum 1 year of experience conducting internal audits within financial institutions. CRCM-Certified Regulatory Compliance Manager (preferred). CPA - Certified Public Accountant (preferred) Or CIA - Certified Internal Auditor (preferred).

Additional Qualifications

Strong verbal and written communication skills to effectively present to peers and business management. Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change. Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills. Strong understanding of internal auditing standards, COSO and risk assessment practices. Strong understanding of internal control concepts and application of such. General working knowledge of banking industry laws and regulations. Experience in planning and juggling multiple projects and with varying team members. Experience in coaching junior auditor. Sound knowledge and experience in IT audit is strongly preferred. Familiar with data analytics, robotic process automation and artificial intelligence tools. Experience in use of data visualization and reporting - e.g. Tableau and / or Alteryx is a plus.

Whats In It For You?

Compensation Starting base salary : $85,000- $145,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and / or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including : Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement

Inclusion and Equal Opportunity Employment

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.