Strategic Account Manager

Strategic Account Manager

Are you passionate about the chance to bring your business development experience to a world class organization that is leading the way in both content and technology to make a safer and more secure world? Do you have the skills necessary to work as a team within Business Development and across the TRSS enterprise to develop innovative solutions and strategies? If you are a team player and have excellent client and project management skills, coupled with the ability to work in complex environments, then Thomson Reuters Special Services (TRSS) is looking for you!

About the Role

The Strategic Account Manager will serve as the primary relationship manager of our big three CLEAR accounts. This role is responsible for building trusted relationships, identifying opportunities, and driving revenue growth by aligning company solutions with mission and operational priorities. The Strategic Account Manager is responsible for developing and executing strategies to retain customers, reduce churn, and maximize all financial aspects of our programs through targeted engagement and value delivery. This role oversees customer lifecycle programs, leads cross-functional efforts to improve retention, and ensures high-impact customer experience to drive loyalty, value creation, and long-term growth. The Strategic Account Manager will also work cross-functionally with internal sales teams, program managers, and external stakeholders to deliver measurable value while navigating the complex federal landscape. As a Strategic Account Manager, you will contribute to a variety of areas, including :

Account Strategy & Ownership

• Developing and executing a comprehensive account plan for the strategic CLEAR portfolio of accounts, aligning with departmental priorities, funding streams, and long-term objectives.
• Maintaining a deep understanding of customer missions, organizational structures, key initiatives, and procurement processes.
• Building, managing, and expanding executive-level and working-level relationships across the agencies, bureaus, and offices.
• Designing and leading retention strategies to reduce churn and increase revenue & customer lifetime value (CLV).
• Developing Voice of Customer (VoC) initiatives to capture insights and inform product and service improvements.
• Implementing scalable programs that build deeper customer relationships (e.g., customer coaches, customer executive sponsorship, customer advisory boards, etc.).
• Designing and overseeing engagement campaigns across key touchpoints (onboarding, milestone check-ins, usage prompts, training, etc.).
• Tracking key impacts across contracts for coordination with Sales and Growth teams, including partnerships, marketing, legal, HRC, and others to advance revenue retention and facilitate cross collaboration across territories.

Business Development

Customer Advocacy & Relationship Management

Internal Collaboration

About You

You're a good fit for the role of Strategic Account Manager if you have / are :

What's in it For You?

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits : optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. Eligible office location(s) for this role include one or more of the following : New York City, San Francisco, Los Angeles, and / or Irvine, CA; McLean, VA; Washington, DC. The target total cash compensation range for the role in any of those locations is $208,880 - $387,920. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth,