IT Help Desk

A company is looking for an IT Help Desk professional.

Key Responsibilities

Provide first-level support and troubleshooting for hardware, software, and operational issues

Assist with reporting, HR technologies, customer payment systems, and networking inquiries

Log incidents accurately into the incident management system and collaborate with team members for timely resolution

Required Qualifications

Some college education or equivalent experience preferred

Basic understanding of computer concepts, including PC fundamentals and operating systems

Ability to type at least 40 words per minute

Minimum of 1 year of help desk or call center experience is desired

Spanish fluency is a plus