Case Aide (SBC)

Description

$40,000 to $42,000

Position Summary :

The Solution Based Casework (SBC) Case Aide is part of a clinical team that comprises of an SBC Program Director, SBC Supervisor, and up to 4 Case Planners. The primary duties of the case aide are to assist and support the case planners in collecting critical information, such as educational and medical, and linking families to appropriate community resources. The case aide will provide families with concrete case management support and advocacy services to address families' need for support in areas such as PA, housing, DOE, and referrals for community-based services such as parenting classes, mental health services, job readiness programs, after school activities, summer camps, and other pro-social activities.

Essential Duties :

General responsibilities for the position of Solution Based Casework Case Aide will be to support the work of the Case Planners by assisting families with concrete needs and services, educational advocacy, and referrals to support services to alleviate barriers to their participation in treatment. Tasks of the SBC Case Aide include, but are not limited to :

• Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Assist with concrete case management tasks, e.g. rent arrears, utility shut off, furniture assistance.
• Perform system updates on PROMIS and CONNX.
• Assist with Intake tasks, set up intake packets, and open and close case records.
• Monitor school attendance and obtain school records.
• Request medical records for all minor children.
• Assist with maintenance of case records for Solution Based Casework Program Unit.
• Conduct "Safe Sleep" assessments of infants as well as well as ongoing safety and risk assessments of younger children in the home as needed.
• Assist with FTCs (Family Team Conferences) by helping clients get to and from the conferences and sending out letters to the families.
• In instances when Case aides are assigned a case planner role on cases, Case aides perform child welfare tasks as described above on the assigned cases as well as conduct home visits, complete FASPs, and / or Plan Amendments when required.
• Conduct assessment of financial resources for families as needed.
• Research and identify appropriate community-based services to support families, e.g. mental health programs, DV programs, pro-social activities for adolescents, etc.
• Accompany clients to entitlement appointments such as HRA / Public Assistance.
• Make referrals / appointments to agencies / collaterals needed.
• Complete all required child welfare documentation such as progress notes, assessment forms, etc. for concrete casework performed.
• Assist with coverage of the front desk when AA is out, or additional coverage is needed.
• Answering the telephone, screening and directing calls while covering the front desk.
• Gathering resources for clients (e.g.-camps, vocational / alternative school settings, housing info, recreational activities, etc.).
• Collect Safe Mothers, Safe Children (SMSC) screening forms, Domestic Violence (DV) screening forms, and Health Connections (HC) screening forms, and make referrals to Health Connections, SMSC, and Family Wellness if appropriate.
• Attend all trainings necessary to perform the above tasks.
• Perform other duties as assigned.

Minimum Qualifications :

Key Competencies :

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender / sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.

Qualifications

Behaviors

Team Player - Works well as a member of a group

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Dedicated - Devoted to a task or purpose with loyalty or integrity

Education

Associates (required)

Experience

Minimum one year of related experience working with children, adolescents, and / or families preferably in a child welfare, juvenile justice, or mental health settings. (required)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.