Intake Coordinator

Make a Difference Every Day as an Intake Coordinator!  Are you passionate about making meaningful connections and helping individuals receive the services they need? Do you excel at organization, communication, and problem-solving in a fast-paced environment?

If so, we invite you to join our team as an  Intake Coordinator ! In this vital role, you will act as the link between new clients and our internal teams—ensuring seamless coordination, timely communication, and high levels of client satisfaction. You’ll play a key part in making sure each individual we serve receives the attention, care, and support they deserve.

What You’ll Do :

Intake Coordination :

Initiate and manage the internal intake process within 24 hours of receiving a referral.

Client Communication :

Engage with referred individuals and families to gather necessary information, understand their needs, and keep them informed throughout the intake process.

Staff Matching :

Thoughtfully match clients with appropriate team members based on preferences, schedules, and suitability.

Documentation Management :

Ensure all client records and documentation are up-to-date and compliant with DDD regulations.

Team Collaboration :

Work closely with supervisors, schedulers, HR, and other departments to ensure a smooth onboarding and service delivery process.

Follow-Up & Tracking :

Monitor referral status, address potential delays, and ensure no one falls through the cracks.

What We’re Looking For :

Experience as an  Intake Coordinator , or in a similar customer-facing role (Preferred)

Sales or client engagement experience is a strong plus

Bilingual in Spanish (highly preferred) – ability to communicate with Spanish-speaking clients and families

Familiarity with  DDD services and regulations  (a big plus!)

Excellent customer service and communication skills

Strong organizational and time-management abilities

Proficient in  Microsoft Office  and client management systems

Associate’s degree in  Business Administration  or related field (Preferred)

Why Join Us?

Impactful Work :  Be part of a mission-driven team making a difference in people's lives every day.

Flexible Environment :  Enjoy the possibility of remote work and a supportive office setting.

Professional Growth :  Gain experience working with internal teams and external clients in a collaborative role.

If you’re ready to bring your energy, empathy, and organizational skills to a role that matters— apply today!

Benefits : 401(k)

Dental insurance

Free parking

Health insurance

On-site gym

Opportunities for advancement

Paid time off