Patient Access Manager

Patient Access Manager

The Patient Access Manager plays a critical leadership role in shaping the first impression patients have of the Hoskinson Health and Wellness Clinic. This position oversees all operations within the Patient Access Department, including registration, scheduling, insurance verification, financial counseling, and front-desk services. The Manager ensures accuracy, compliance, and operational efficiency while championing a positive, patient-centered experience. This role collaborates closely with clinical, billing, IT, and revenue cycle teams to streamline processes and deliver exceptional service across the organization.

Key Responsibilities :

• Lead and develop a high-performing Patient Access team, including supervisors, front-desk staff, and support personnel.
• Oversee end-to-end patient access workflows : registration, scheduling, insurance verification, prior authorizations, and check-in / check-out.
• Ensure compliance with HIPAA, CMS, and payer regulations while maintaining departmental policies and service standards.
• Monitor and analyze key performance metrics (denial rates, registration accuracy, wait times, patient satisfaction) and present insights to senior leadership.
• Drive process improvement initiatives to increase efficiency and enhance the patient experience.
• Serve as the escalation point for complex insurance or patient access issues.
• Manage departmental budgeting, staffing, and cost control.
• Partner with revenue cycle, billing, and clinical leadership to optimize workflows and handoffs.
• Lead staff training, audits, and compliance readiness.
• Support system upgrades and new technology implementations within patient access operations.

Qualifications :