Loan Servicing Specialist - Charleston, SC

Job Title

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values : building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary / Objectives

Responsible for processing loan payments for Consumer, Commercial and Mortgage loans; processing loan payoffs; and issuing payoff quotes. Responsible for research and problem resolution of loan payments and loan payoff processing as needed. Performs daily duties as outlined in individual and department goals. Keeps up-to-date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution Assist with special initiatives or projects; supports other areas within Loan Operations as needed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process loan payments and payoffs along with providing accurate loan payoff statements for customers within the defined SLAs and timeframes for Consumer, Commercial and Mortgage loans.
• Assist with review and updates to departmental procedures and assist management with process improvements.
• Review and maintain various departmental reports in order to identify trends or areas of concern.
• Responds timely to all inquiries from lenders and other bank personnel.
• Responsible for organizational integrity and business ethics as it relates to this position and communicating this commitment to any applicable subordinates.
• Perform other related job duties and special projects as assigned.
• Ensure compliance with the South State Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.

Other Duties

Competencies

Qualifications and Education Requirements

Training Requirements / Classes

Supervisory Responsibility

Physical Demands / Work Environment

Travel

Equal Opportunity Employer, including disabled / veterans.