Lead, Customer Experience

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers.

Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.

Provides product and service information, and identifies opportunities to improve our member and provider experiences.

KNOWLEDGE / SKILLS / ABILITIES

• Responsible for owning, handling and resolving complex issues.

Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

Job Qualifications

REQUIRED EDUCATION :

Associate’s Degree or equivalent combination of education and experience

REQUIRED EXPERIENCE :

5-7 years

PREFERRED EDUCATION :

Bachelor’s Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE :

7-9 years

To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.

Pay Range : $21.16 - $38.37 / HOURLY