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One Stop Site Administrator
One Stop Site AdministratorEquus • Carlisle, PA, US
One Stop Site Administrator

One Stop Site Administrator

Equus • Carlisle, PA, US
30+ days ago
Job type
  • Full-time
Job description

One Stop Site Administrator

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Operational Leadership & Oversight

  • Provides day-to-day functional supervision over all center staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations.
  • Conduct continuous improvement evaluations to assess and respond to the workforce and economic development needs of local businesses and the community.
  • Supervise and assign staff based on service needs, while fostering collaboration among internal teams and partner organizations.
  • Analyze customer flow, service delivery, and key performance indicators to drive continuous improvement in conjunction with the Operator and input from Partners.
  • Ensure equipment, tools, and facilities meet operational, safety, and regulatory standards (EEO, ADA, OSHA, etc.)
  • Maintain up-to-date knowledge of federal, state, and local policies ensuring compliance across operational areas.

Customer Experience & Service Integration

  • Sustain and implement processes for collecting internal and external customer feedback and addressing customer complaints in an efficient and timely manner.
  • Ensure service delivery aligns with performance standards and Funder expectations.
  • Fiscal Management

  • Oversee site expenditures in collaboration with the Operator and Fiscal Agent.
  • Coordinate the development and maintenance of the site's Resource Sharing Agreement and budget.
  • Act as a liaison to the building landlord to maintain lease compliance and facility upkeep.
  • Resource Management

  • Monitor inventory of Funder and company owned equipment, furniture, etc.
  • Forecast supply needs ensuring timely procurement within budget constraints.
  • Source other operational and funding sources for additional participant services and revenue to reduce partner costs and / or offerings.
  • Qualifications

  • Bachelor's degree from an accredited university or college preferred; equivalent education and direct work experience required
  • Working knowledge of workforce development trends and issues, including a working knowledge of the Workforce Innovation and Opportunity Act (WIOA)
  • Professional knowledge with strong interpersonal skills, written and oral communication skills
  • Ability to effectively read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
  • Ability to solve practical problems and deal with variables in situations where only limited standardization exists; define problems, collect data, establish facts and draw valid conclusions
  • The individual must be a team player, be able to work and decide independently and establish and maintain effective working relationships with subordinates, supervisors, associates, outside agencies and general public. Must possess proven leadership skills
  • Driver's License in good standing with valid automobile insurance and ability to travel off site.
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    Site Administrator • Carlisle, PA, US

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