QuickSTAT Air Logistics Healthcare Operational Care Specialist

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park, IL site is looking for a new Revenue Care Specialist to join our Air Logistics team.

How you create impact

Track and trace shipments thru alarm management and checkpoint verification at key milestones.

Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.

To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.

To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.

To ensure all time and temperature requirements are maintained during transit.

Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.

Dealing with telephone inquiries from both internal and external departments accurately and efficiently.

Keeping the Management Team advised of potential confirmed issues as they arise.

What we would like you to bring

2+ years' Air Courier or Air Logistics experience

2+ years' Customer Service experience

Import / Export operational experience

Clinical Trial Logistics including temperature control packaging, shipping and / or regulatory requirements

GDP training and qualifications specific to transportation

IATA Dangerous Goods by Air Certification

Flexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requested

What's in it for you

At QuickStat we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $24.00 and $27.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1

QuickSTAT is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. QuickSTAT strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Quick will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on QuickSTAT.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment / affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8 : 00am - 5 : 00pm EST; Monday through Friday or via e-mail at : HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.