Call Center Representative

Now Hiring : Call Center Representative / Agent

Location : Cary, NC (Onsite)

Schedule : Monday–Friday, 11 : 30 AM – 8 : 00 PM

Duration : 6 Months (with potential for full-time conversion!)

What You'll Do :

• ?? Be the first point of contact for inbound customer calls — helping with prescription status, payments, and other non-clinical inquiries.
• ?? Handle inbound / outbound calls to schedule deliveries and ensure timely, accurate order processing.
• ?? Maintain clear and concise notes to keep the team updated on customer and referral statuses.
• ?? Assist with questions about refills, shipped prescriptions, insurance verification, and invoices.
• ?? Support patients with care and professionalism, connecting them with pharmacists or nurses when needed.
• ?? Report any Adverse Events or Product Complaints to ensure patient safety.
• ?? Take on additional tasks as needed — every day brings something new!

What You'll Bring :

Perks & Benefits :