Entry Level Management Training Program - Customer Support Team Member

This position is performed on-site at our Raleigh office location. Our selected candidate for this position would have to commute daily to our office.

We are looking for a customer-oriented service representative. A Customer Support Team Member will act as a liaison with the sales team, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Support Team Members can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer sales questions, and maintain high customer satisfaction.