Service Operations Assistant

Job Description

Job Description

Service Operations Assistant

For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.

Schedule :

Full Time : 8 : 00am – 5 : 00pm, Monday – Friday (hourly position located in St. Joseph, MI)

Position Summary :

This position supports the Service Manager and Field Service Coordinator, ensuring smooth service operations and high customer satisfaction. The role requires attention to detail, strong organizational skills, and effective communication with internal teams and customers.

Position Responsibilities :

Administrative & Operational Support

• Provide comprehensive support to the Service Manager, Service Scheduler, and Field Service Engineers.
• Support the Service Manager in reviewing service reports, expenses, and billing adjustments.
• Act as a liaison between customers and internal departments to resolve service and billing issues.
• Communicate with customers and field service engineers in a friendly and professional manner.
• Review expense documentation and approve Field Service Engineer expenses.
• Prepare estimates and documentation for installations, upgrades, maintenance, and repairs as directed.

Service Coordination & Quality

Position Requirements :

Education / Certifications :

EOE M / F / VET / Disability