Customer Service Rep - WFH

Partnering To Enhance Benefits

We partner with labor unions, credit unions, and professional associations across North America to help their members and families access permanent supplemental benefits designed to protect their income and future security.

Our mission is to serve working families with integrity, care, and professionalism, and we're looking for driven, people-focused individuals who want to grow their career while making a meaningful impact from home.

Position Overview

In this role, you'll connect directly with members who have requested information about their available benefits. You'll guide them through their options, answer questions, and help ensure they receive the protection and peace of mind they deserve all in a virtual environment.

Key Responsibilities

Conduct virtual meetings and phone consultations with members to review benefit options

Listen attentively, identify needs, and provide clear, personalized explanations

Maintain organized records and complete all digital documentation accurately

Collaborate with team members to reach shared goals and support ongoing initiatives

Participate in training and professional development sessions to continue building skills

Contribute ideas that improve efficiency and the overall member experience

Requirements

Must be legally eligible to work in the United States or Canada

High school diploma or equivalent required

Proficient using Zoom and basic digital tools

Strong communication and active-listening abilities

Reliable, self-motivated, and comfortable working remotely

Prior experience working with people in fast-paced environments is an asset

Preferred Attributes

Natural ability to build trust and maintain positive relationships

Adaptable, dependable, and detail-oriented

Team-oriented with a strong sense of accountability

Confident communicator with professionalism and empathy

What You'll Receive

Comprehensive benefits package dental, prescription, travel, and life coverage

Work-from-home flexibility with a schedule that fits your lifestyle

Performance rewards and incentive trips for top achievers

Career advancement opportunities through structured mentorship and leadership training

Positive, inclusive environment where effort is recognized and growth is encouraged

Make a Difference

If you enjoy connecting with people, solving problems, and creating meaningful outcomes, this is a chance to build a rewarding remote career with real purpose and long-term stability.

Apply today and take the next step toward a future where your work truly matters.