Patient Access Representative - Emergency Department - Full Time - Nights

Patient Access Representative

The Patient Access Representative greets patients / family members and obtains and / or verifies demographic, clinical, financial, and insurance information in the process of registering patients for service delivery, including the entry of patient / guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging / copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility / benefit verification on designated cases, notifies patient / guarantor of charge estimates and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.

Responsible for validating / obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and / or guarantor.

Preforms activities that are related to registration in a variety of setting / locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).

Prepare patient estimate and informs patient / guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments / actions in the patient accounting system and provides the patient with a payment receipt.

Obtains signed physician orders for all tests and procedures from physicians / offices.

Prepares identification bracelets and patient ID labels. Obtains / scans patient / guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Full Time - Nights

High school diploma required. At minimum six months post high school education preferred.

Past work experience of at least 1 year within a healthcare provider and / or payer environment, performing patient access and / or customer services activities are preferred.

Annual assessment of competency is completed every year.

Must be able to read, write and / or speak English.

Computer / PC experience / skills are required.

Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.

Knowledge of medical terminology desired.

Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.

Education Assistance offered

Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

Competitive wages; including weekend and night differentials

Generous paid time off program

Retirement Savings program with employer match starting on Day 1

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group North Iowa is part of Iowa's largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.