Director of Clinical Documentation

Job Description

Job Description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states , and still growing, we're building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.

The Director of Clinical Documentation will play a critical role in enhancing the quality, accuracy, and compliance of clinical documentation across the organization. Reporting to the Chief Revenue Officer and partnering closely with the Compliance Officer, coding leadership, physician champions, and operations, this leader will oversee documentation audits, manage payer audit responses, and serve as a key resource for physicians and clinicians.

With a deep understanding of regulatory requirements, payer guidelines, and EMR documentation best practices, this individual will be the organization's subject matter expert on clinical documentation, ensuring high standards of compliance and quality. The Director will drive organization-wide education efforts, lead documentation improvement initiatives, and identify system-level trends that impact coding, billing, and quality reporting.

Key Responsibilities :

• Serve as the primary lead for all internal and external documentation audits, including payer audits.
• Conduct proactive documentation audits to assess completeness, accuracy, and compliance with payer and regulatory guidelines.
• Collaborate with coding leadership to ensure documentation supports accurate and compliant coding.
• Partner with the Compliance Officer to evaluate and strengthen documentation processes and mitigate risk.
• Identify trends and performance opportunities across clinical teams and individual providers; use data to drive change and training initiatives.
• Facilitate both group and 1 : 1 education sessions with physicians and clinical staff to reinforce best practices and address deficiencies.
• Monitor regulatory and payer policy changes, and translate them into practical guidance and training for clinical and operational teams.
• Serve as the organizational subject matter expert (SME) on clinical documentation improvement and compliance.
• Evaluate EMR templates, smart phrases, and other provider documentation tools to ensure alignment with current clinical and billing requirements.
• Collaborate with physician champions to implement sustainable improvements in documentation and foster a culture of accuracy and accountability.
• Prepare and present reports for leadership on audit findings, education impact, and strategic documentation initiatives.

Competencies :

Required Education and Experience :

Preferred Education and Experience :

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for :

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The Metro Vein Centers Difference

Healthy legs. Happier lives.

At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.

Our values guide everything we do :

Metro Vein Centers is an Equal Opportunity Employer.

We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice :

Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

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