Overnight Hotel Ambassador- Full time, Hotel Front Operations (Harrah's SoCal)

Front Desk Clerk

Provides exceptional hospitality in a friendly manner in accordance with Family-Style Service. Oversees the work of the Front Desk Clerks. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out. Provides information and directions to guests regarding all services available on property. Resolves guest issues according to the Family-Style Service house rules. Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department's customer service ratings.

Our ideal candidate :

• High school diploma or equivalent required.
• College degree preferred.
• Minimum one-year customer experience preferred.
• Superior customer service skills required.
• Literate and fluent in English.
• Experience in data entry and dealing with the public is required.
• Must have 1 year night audit and / or hotel front desk experience.
• Career interest within the hospitality field or related industry is preferred.
• Must be detail oriented and work independently without supervision.
• Should possess time management skills and be able to make informative decisions based on guest situations or business needs.
• Computer usage skills required.
• Proficiency in Microsoft Office LMS system knowledge is preferred.
• Must be able to get along well with co-workers and work as a team.
• Must be able to stay up all night and be focused on work procedures and inputting data.
• Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.
• Professional appearance and demeanor required.
• Strong interpersonal skills are required.

About the role :

A few more things :

Pay : $22 an hour

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.

Harrah's Resort Southern California is proud to be an Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.