Computer-Aided Dispatch / Records Management Systems Specialist

Job Summary :

The Arizona Department of Public Safety is seeking a motivated professional to join our team. The Computer-Aided Dispatch (CAD) / Records Management Systems (RMS) Specialist works under general direction in a structured or unstructured environment. The CAD / RMS Specialist is responsible for modification and / or maintenance, troubleshooting, testing, and training of Computer-Aided Dispatch software / Records Management Systems (CAD / RMS) and works with other employees monitoring a help desk for system problems. Performs related duties as assigned.

The CAD / RMS Specialist works with the CAD / RMS Administrator to provide maintenance, troubleshooting, and training of the CAD / RMS software. Responsibilities include quality control, data entry, table maintenance, and other database-related requirements. Additionally, the CAD / RMS Specialist troubleshoots user problems and coordinates resolutions with the CAD / RMS Administrator. As a support specialist, the CAD / RMS Specialist assists with training agency users on using the CAD / RMS application(s) and maintains a help desk for system problems. The CAD / RMS Specialist provides support functions such as researching information, compiling data, preparing reports, monitoring and tracking information in software systems, coordinating projects / programs, making recommendations for improvements, and resolving complaints and problems.

This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Department of Public Safety.

Minimum Qualifications :

Must have three (3) years of increasingly complex and responsible experience involving the use of personal computers and database software OR any combination of increasingly complex and responsible experience involving the use of personal computers and database software and related education from an accredited college or university to total three (3) years and one (1) year experience using the Department’s CAD / RMS in an administrative role (lead or secondary).

Must possess and maintain a valid Arizona Driver License. Statewide travel will be required to perform certain work functions.

Must pass a background investigation. Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Pre-Employment Requirements :

Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply : Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.

• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.