Desktop Technician V

Desktop Technician V

Washington, DC

Come join one of the fastest-growing Alaskan Native Owned Small Businesses! Are you ready to enhance your skills and build your career in a rapidly evolving business climate? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!

The Desktop Technician V shall manage the resolution of each incident or problem ticket entered into the OIMT service management system utilizing the appropriate priority level and under the guidance of the Federal Functional / Task Lead. The Desktop Technician V shall resolve all incidents, service requests and changes within the establish service objectives.

Duties and Responsibilities :

• Support changing and evolving system software needs when requested by the Government.
• Follow all software installation procedures as developed by the Government.
• Provide support for hardware installation and configuration to include desktop computers, laptops, tablet devices, smartphones, printers, scanners, network routers, switches, servers, uninterruptible power supplies, private branch exchange devices, interactive whiteboard, projectors, monitors, cell phones, evolving devices.
• Maintain an accurate inventory of DOI / IA computer components and DOI / IA equipment and software assigned to them by the government.
• Participate in OIMT User Support conference calls that are required by the field support manager in support of training and new IT requirements.
• Support other locations, enterprise-wide via remote desktop support tools.
• Receive technical information, guidance and processes from the assigned Federal Functional / Task Lead.
• Provide established technical standards and advise on approved technologies.
• Responsible for maintaining a neat and orderly cable plant as well as ensuring physical security policies are followed for server rooms, etc.
• Assist TIER III support in troubleshooting higher level issues including Server or network switching, as well as lifting equipment weighing from 50 to up to 75 pounds to install servers and network switches in equipment racks.
• May need to participate in the execution of special projects.

Minimum Qualifications :

Knowledge, Skills and Abilities :

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability.

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