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Office Manager
Office ManagerThe Learning Experience • 77406, Richmond, TX
Office Manager

Office Manager

The Learning Experience • 77406, Richmond, TX
30+ days ago
Job type
  • Full-time
Job description

Role Responsibilities:



BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

  • Performance and productivity for all operational aspects of the center
  • Creates action plans based on past performance and forecasted occupancy
  • Hires outstanding talent and ensures center is fully staffed with high performing teachers
  • Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
  • Processes timesheets ensuring the accuracy of timekeeping systems
  • Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
  • Manages all vendor relationships- organizes facilities maintenance and technology support
  • In partnership with Center Director, conducts team meetings to communicate important information and set a direction
CUSTOMER ENGAGEMENT

  • Executes marketing brand campaigns within the center and implements local marketing activities.
  • Effectively uses social media channels for parent engagement and retention
  • Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
  • Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
  • Has a strong understanding of the childcare offerings within the community
  • Maintains the lead tracking portal and customer database
  • Coordinates the registration process and maintains customer and employee information in center systems
  • Responsible for communications to families (i.e. billing, newsletters)
  • Plans and manages budget for “parent pleasers”


Qualifications:

  • 3+ years’ experience in retail/store management - cross-industry experience is welcome
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
  • Ability to leverage data to understand the business and make decisions
  • Bachelor’s degree preferred


Compensation: $13.00 - $15.00 per hour

The Learning Experience

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Office Manager • 77406, Richmond, TX

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