Fraud Management Specialist

A company is looking for a Fraud Management Intake Specialist (Call Center) for the evening shift, available fully remote or hybrid.

Key Responsibilities

Provide phone support for members and internal customers regarding fraud inquiries and claims

Assist in resolving suspicious alerts and account restrictions to mitigate fraud loss

Log complaints, submit SAR referrals, and maintain compliance with relevant regulations

Required Qualifications, Training, and Education

2+ years of retail banking or related financial service experience

Associate degree or equivalent work experience

Experience in fraud-related roles is preferred

Ability to work in a multi-channel environment (phone, chat, email)

Proficient in using PC software, including Windows, Word, and Excel