Description : About the Role :
As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the client app. You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team.
What You’ll Do :
- Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
- Demonstrate critical thinking while adhering to client established claims processes.
- Apply existing knowledge to assist with higher complexity claims and insurance inquiries
- Accurately respond to inquiries received from carriers and other third parties
- Demonstrate customer obsession and solid understanding of client’s insurance policies when communicating with all partners
- Utilize strong written / electronic communication. Primary method of communication in role is electronic. Telephonic communication is minimal
Basic Qualifications :
High School Degree or equivalentKnowledge of US auto claims coverages2+ years of auto claims management experience OR 1+ year bodily injury adjusting experienceProficiency with various computer operating systemsPreferred Qualifications :
Bachelor’s Degree preferredClaims designation obtained or in progress a plusExperience with bodily injury claims handling experience with a major insurance carrierAdvanced written and verbal communication skillsExtraordinary attention to detailAbility to maintain quality in a fast-paced, high volume environmentHigh degree of adaptability to meet changing business needsProficient in multi-tasking through various technology platformsCompromises when necessary in order to help the team achieve goalsAbility to mentor members of the Claims team and serve as an insurance and claims subject matter expertDemonstrated ability to enhance business process in the claims environment with a high degree of complexity