IT and Security Operations Analyst

Who are we?

UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.

Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguard's ability to grow sustainably and efficiently through optimized systems and processes.

Where does this role fit in?

We're looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.

You'll enjoy daily interactions with our globally distributed workforce—solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break / fix work, and meaningful contributions to enterprise and departmental IT enhancements.

Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives—contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.

You won't just keep the lights on. You'll help shape how we evolve.

UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. You'll be right at the heart of it, helping to drive the systems and support that make it all possible.

What will you do?

• Enterprise IT Service Health (30%)
• Run daily, weekly, and periodic IT and security checklists
• Troubleshoot issues, document fixes, and raise follow-up actions as needed
• Perform health checks across infrastructure and DevOps (e.g. uptime, CI / CD, compliance, alerts)
• Collaborate with DevOps and InfraOps on platform-level issues
• General IT Support (40%)
• Monitor and action items in the IT support queue, with a proactive approach
• Prioritize tasks effectively and align timelines with stakeholders
• Deliver empathetic, solutions-oriented support across systems, hardware, and software
• Project Work (30%)
• Identify and propose improvements as you gain business context
• Work cross-functionally to implement automation, tooling, and platform enhancements
• Contribute to scripts, dashboards, and operational improvements
• Feed insights from day-to-day work into long-term strategic initiatives

What will you bring?

What will give you an edge?

What's in it for you?

UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and affirmative action employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states : CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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