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Member Services Representative
Illinois StaffingHoffman Estates, IL, US17 hours ago
Job type
- Full-time
Job descriptionServe as the first point of contact for insured members to process claims, answer inquiries, and update information Handle sensitive member data and documents, ensuring privacy, security, and compliance Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.) Perform administrative / research tasks and support department projects Maintain accurate records in Salesforce and other internal systems Participate in weekly team meetings and ongoing training as you grow in the role Ideal Background : 2+ years detail oriented customer service experience; financial services, insurance, banking, healthcare claims / billing, or risk / compliance is a plus Administrative strengths in organization, communication, and attention to detail Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Salesforce (or other CRM) preferred Compassionate, collaborative, and comfortable in a mission-driven, faith-based nonprofit office
Member Services Representative
A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services.
Key Details :
- Role : Member Service Associate (similar to CSR / Admin within financial services, insurance, banking, risk, or even healthcare billing / claimsNOT a call center position)
- Schedule : MonFri, 8AM4PM, 100% on-site
- Compensation / Benefits : $26$29 / hour, based on experience and education; overtime opportunities available + full benefits package
Position Highlights :
If you are interested in contributing to a friendly and committed team that makes an impact for its membersand your experience aligns with any of the aboveplease apply!
Requirements :
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Member Service Representative • Hoffman Estates, IL, US
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