Customer Service Manager

Customer Service Manager

Location : Grand Rapids, MI

Employment Type : Full-Time

Industry : Telecommunications / Consumer Electronics

Overview

We are seeking a dynamic and experienced Customer Service Manager to lead a growing team dedicated to delivering exceptional support for a nationwide customer base. This role is ideal for someone passionate about communication technology, customer satisfaction, and team leadership.

Key Responsibilities

• Lead and manage the customer service team, ensuring high performance and accountability.
• Develop and implement customer service policies, procedures, and standards to enhance customer experience.
• Monitor and analyze customer service metrics to identify trends and areas for improvement.
• Handle escalated customer inquiries and resolve complex issues with professionalism and efficiency.
• Collaborate with sales, operations, and technical support teams to ensure seamless customer interactions.
• Train, coach, and mentor team members to foster growth and maintain service excellence.
• Oversee order processing, returns, and warranty claims to ensure timely resolution.
• Utilize CRM and support platforms to track interactions and maintain accurate records.

Qualifications

Preferred Skills

What We Offer

Salary $60,000-85,000k + Benefits and bonuses

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager

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