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Inbound Sales Executive

Inbound Sales Executive

Transportation Insight Holding CompanyAustin, TX, United States
3 days ago
Job type
  • Full-time
Job description

The Inbound Sales Executive is an entry-level sales role responsible for qualifying, advising, and converting inbound freight opportunities across NTG's primary modes, Less-Than-Truckload (LTL) and Truckload (TL) with the ability to support additional modes as needed.

As the first point of contact for new shippers, you will respond to incoming inquiries, educate customers on NTG's services, and close transactional shipments while also engaging in outbound account management and lead-development activities. This role is ideal for someone with strong communication skills, natural curiosity, and a drive to grow a career in logistics sales.

Essential Duties & Responsibilities :

Inbound Lead Management & Sales Execution

  • Respond quickly and professionally to inbound leads across NTG's digital channels, call-ins, email, and chat.
  • Qualify potential customers by identifying shipping needs, timelines, volume, pain points, and decision criteria.
  • Convert inbound prospects into active customers by demonstrating NTG's value and closing LTL, TL, and additional modal opportunities.
  • Follow up with leads to ensure they have necessary information and guide them through the purchasing process.
  • Achieve or exceed monthly sales targets and KPIs.

Outbound Account Management & Lead Development

  • Make outbound follow-up calls to new and existing customers to drive repeat shipments and build stronger relationships.
  • Conduct outbound calls from assigned lead lists to uncover new opportunities and activate dormant or interested prospects.
  • Proactively identify shippers with long-term potential and nurture early-stage relationships.

    • Customer Education & Relationship Building

  • Educate shippers on NTG's service offerings, pricing structure, capabilities, and expectations across LTL and Truckload.
  • Build rapport to establish confidence and position NTG as a trusted logistics partner.
  • Evaluate customer potential for long-term account development and transition as appropriate.

    • Operational Coordination & Problem Solving

  • Communicate shipment details accurately with customers and carriers via phone and email.
  • Troubleshoot real-time issues, coordinating with internal teams to ensure smooth pickup, transit, and delivery.
  • Maintain organized records of interactions and activities in CRM and TMS systems.
  • Collaborate with marketing and product teams by providing feedback on lead quality and customer needs.

    • Job Requirements

  • Bachelor's degree in Business, Supply Chain, Communications, or related field preferred but not required.
  • Proven experience in inbound sales, customer service, or a similar customer-facing role (preferred).
  • Interest in sales, logistics, transportation or supply chain is a plus.

    • Knowledge, Skills & Abilities

    Sales & Customer Skills

  • Excellent verbal and written communication skills.
  • Strong negotiation, active listening, and customer-service orientation.
  • Competitive mindset with urgency in a fast-paced environment.

    • Problem Solving & Execution

  • Ability to troubleshoot effectively and provide clear solutions under tight timelines.
  • Strong organizational skills with the ability to manage multiple priorities.

    • Professionalism & Teamwork

  • Customer-first attitude with the ability to build trust quickly.
  • Team player who thrives in a high-volume, results-driven environment.

    • Technical Skills

  • Proficiency with CRM systems, MS Office, and comfort using TMS and other sales tools.
  • Ability to quickly learn and communicate NTG's services and systems.
  • MAY PERFORM OTHER DUTIES AS ASSIGNED

    • EEOC / ADA STATEMENT :

    We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

    RECRUITMENT SCAM NOTICE :

    Transportation Insight / Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI / NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in '@ntgfreight.com' or from 'transportationinsight@myworkday.com.'

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    Sales Executive Inbound • Austin, TX, United States