IT Support Specialist

Responsibilities

:

May lead and direct the work of team members (project specific)

Qualifications:

• Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology
• Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact
• High level of accountability and can instill a sense of credibility when speaking with customers
• Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions
• Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction
• Ability to follow written and verbal instructions
• Must be detail oriented
• Must be a quick learner and adaptable to change in process or required activities
• Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite
• Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning

Education and Experience:

• Bachelor’s Degree in computer related field
• MCSE certification or equivalent certifications
• Minimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment
• Minimum 5 years of experience of direct client interaction and customer-service

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