Medical Assistant Lead
Reporting to the Nurse Supervisor or designee, and under the direct supervision of a registered nurse, the Medical Assistant Lead performs a variety of direct and indirect patient care activities. The MA Lead promotes patients' self-management and empowers patients / families to achieve maximum levels of wellness and independence. The MA Lead will actively engage in care team huddles, clinical meetings, and quality improvement activities. The MA Lead will perform a variety of direct and indirect patient care activities, including but not limited to, Vaccine Administration, Point of Care Testing and Phlebotomy. The MA Lead will seek opportunities to learn from others, be open to adapting best practices into their work and effectively communicate those areas which they feel uncomfortable or need to improve upon to their supervisors. The MA Lead will contribute to the orientation and development of new personnel, as well as mentor peers and promote collaborative teamwork. The MA Lead is committed to the constant pursuit of organizational excellence and improving the health status of the community. The MA Lead must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient / staff interaction.
Primary Responsibilities
Interview patients
Collect data, information, and vital signs pertinent to visit (examples include blood pressure, height, vision, and pulse oximetry)Perform screenings pertinent to visitAssist with interpretation between providers, co-workers and patients as neededAssist during medical examinations and minor proceduresPerform / assist with finger sticks, EKG's, hearing, and vision, etc.Secures patient information by completing and safeguarding medical records and keeping patients' information confidentialPreparationPrepare exam room for correct procedure
Prepare and clean treatment rooms and medical instruments (sterilization)Clinical SupportAssist providers, as necessary
Obtain specimens as directedPerform Point of Care Testing according to protocolAssist during medical examinations and minor proceduresPerforms blood drawsMaintain a safe patient care environmentFollow all Joint Commission and OSHA standardsFollow all infection-control policies and protocolsDelegate within Scope of PracticeOversee Medical Assistants assignments (i.e., the board, lunch coverage, rooming, and stocking)
Perform orientation and training of inexperienced staff and externs per the request of a RNCreate the daily assignments under the direction of the clinical supervisor or designeeAdministrativeObtain and disseminate various forms; completes medical record release requests and schedules / confirms patient appointments
Provides general office and clerical supportPerform pre-visit, inter-visit, and post visit activitiesRetrieve, follow up and complete forms for patients per protocol, as requestedMaintain supplies and equipment, notify RN or designee ahead of needsManage nurse and providers EPIC templatesVaccine AdministrationMonitoring Vaccine Storage / Handlings
Continuing Education in VaccinesKnowledge in assigned Vaccines for Children / Adults (guidelines and requirements)TeamworkWork professionally and collaboratively with co-workers
Participate in achieving practice goals and key performance indicatorsShare knowledge and expertise willinglySupport and assist with care coordinate for students, patients, and familiesAssistance, as neededOther duties and / or other locations as assigned
Qualifications
Qualifications :
Must be a graduate of an accredited Medical Assistant programMust hold current CPR certificationCertified Medical Assistant in the state of Massachusetts PreferredStrong clinical skills, including point of care testing and phlebotomyFamiliarity with clinical processes and procedures and medical terminologyAble to perform vital signs, obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weightAble to participate in the medication reconciliation processes and related prescription management tasks including prior authorizationsKnowledge and ability to perform specific procedures and tests appropriate to the clinical setting Strong customer service skillsStrong computer skills including Microsoft OfficeExperience with Practice Management and Electronic Health Record systems, a plusAble to maintain strictest confidentialityAble to communicate with all levels of organizationAble to handle multiple tasks and prioritize workAble to comprehend complex ordersStrives in a fast-paced environment and stays calm during stressful situationsFlexible and able to adapt to changing situationsPhysical Requirements :
Physical RequirementsMust be able to stand or sit for prolonged periods (50% of the time)Must be able to lift 10-25 pounds and load onto shelvesVisual acuity sufficient for frequent reading and computer use