Account Manager

Operational Services Work Team Supervisor

Directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory authorities. Pay : $72,000 per year. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a company incentive or bonus program. ABM offers a comprehensive benefits package. For information about ABM's benefits, please visit the provided link.

Position Responsibilities

• Ensures optimal customer relations by maintaining constant communications with the customer.
• Provides high-quality operations and maintenance service to assure proper performance of janitorial and light maintenance personnel.
• Oversees activity of janitorial and light maintenance at individual locations.
• Acts as the primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective, and that inter-departmental concerns are addressed and resolved.
• Provides regular monthly written status reports to the customer and ABM management.
• Presents ad hoc status reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building-related interruptions, etc.
• Prepares, recommends, and administers with assistance from the supervisor, the annual facility budget.
• Reports exceptions to the supervisor and adjusts budget as necessary.
• Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) and communicates to subordinates and ensures subordinate compliance.
• Ensures that federal, state, and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.
• Schedules and coordinates overall work priorities.
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and / or resources as needed and ensures that deferred maintenance is adequately documented.
• Utilizes maximum capabilities of customer or internal work order control system.
• Develops and / or approves facility quality standards.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
• Monitors service contracts to ensure compliance, addresses and resolves contract disputes.
• Develops and negotiates minor construction contracts as assigned.
• Manages the purchasing program; approves major purchases; audits purchasing delegated to subordinates.
• Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified.
• Ensures through subordinate managers that staff receives adequate technical, administrative, and other training; participates in training of direct subordinates and supervisors.
• Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards.
• Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
• If applicable, ensures that labor contract requirements are met; makes routine contract interpretations as required; and maintains a harmonious working relationship with union representatives.
• Organizes and participates in facility audit activities.
• Performs other duties as assigned or requested.

Knowledge, Skills & Abilities

ABM is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.