Support Associate

Support Associate

Keywords Studios is looking for a support associate to join the ancillaries team for a client in the Indianapolis, IN area.

The Ancillaries team is responsible for portfolio demand and delivery on time to sites for ancillaries.

This position provides overall support of the operational activities required to deliver on time to sites using an external network for ancillaries. The associate position provides the support for maintaining oversight of ongoing trial activities between the clients medical team and external vendor for ancillaries.

This role covers from the time a study comes in from the product delivery ancillary supply associate to the kick off meeting & training with the medical team & their vendors.

Key Responsibilities:

The contracted associate position will:

• Transition the work from the product delivery ancillary supply associate and work with the clinical team and vendor providing oversight until the end of the trial
• Monitor and escalate issues in a timely manner
• Develop and implement methods through metrics to measure customer satisfaction
• Create and develop tools to assist in supporting the effective execution of the process
• Assist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality
• Facilitate weekly vendor/Medical team meetings
• Budget tracking and reconciliation for invoices