salesforce.com, inc. is hiring : Staff Technical Writer in San Francisco

Overview

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Job Category : Enterprise Technology & Infrastructure

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for an experienced writer for the Technology Content Experience team. Building out our Hyperforce infrastructure is one of the fastest growing and top priority areas of technology at Salesforce. We need a writer to develop technical content and documentation workflows for internal Salesforce service teams who are onboarding to and rebuilding their Hyperforce services on Google Cloud Platform. You will work collaboratively with engineers, architects, technical writers, and program managers in Hyperforce infrastructure Engineering.

As a Staff Technical Writer , you will use a spectrum of your content skills to produce technical documentation for a developer or enterprise software operator audience, creating content experiences that address your customers\' key jobs to be done. You will collaborate with Lead+ level writers, architects, and technical program managers. Depending on the maturity of the project, this role may involve more information architecture and content planning than writing at times. You will lean into AI tools and innovative ways of producing and managing content in partnership with engineering and digital agents, redefining the role of technical writer as you go. You will follow an intake and tracking process for your work that involves maintaining a backlog of content deliverables, prioritizing order of work, keeping user stories up-to-date, and managing stakeholder expectations. You also have the opportunity to drive and influence content strategy at Salesforce.

Responsibilities

• Lead documentation efforts for Hyperforce infrastructure on Google Cloud Platform, collaborating closely with engineers, architects, and cross-functional teams.
• Drive content strategy, information architecture, and workflow processes for technical documentation.
• Partner with stakeholders to define priorities, manage content pipelines, and ensure alignment with strategic goals.
• Innovate content production using AI and automation tools to scale and streamline processes.
• Mentor and support other writers, sharing expertise and elevating team performance.

Required Skills & Experience

Desired Experience / Skills

Benefits & Perks

Unleash Your Potential. When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com. For California-based roles, the base salary hiring range for this position is $138,800 to $190,900.

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