Site Service Manager

Site Service Manager

Job Purpose :

To contribute to the success of projects via the effective Assembly, Testing, Installation coordination and Validation of equipment in line with Esco business objectives and customer satisfaction. The role shall also support customers for after sales activities including Warranty Calls, troubleshooting, PM visits, Spare Parts, aftersales quotations, etc.

Job Responsibilities :

• Work at all times in a manner which gives the highest consideration to safety, as defined by local regulations and Company procedures, this includes the use of PPE.
• Perform project assembly and test work on equipment and systems in accordance with applicable regulatory standards and to cGMP and GAMP guidelines for the pharmaceutical industry.
• Liaise with the Project Engineering function to ensure the effective interpretation of project requirements, communication, timing, testing and completion.
• Attend internal and client meetings as required to ensure specifications are met within budgeted constraints. Maintain completion schedules for client projects.
• Understand requirements for Aseptic and Non-Aseptic Isolator Systems and their construction in order to maintain and hold pressure, airflow and functionality suitable for its application.
• Interpret and mark-up as required GA, P&ID’s and detailed manufacturing drawings to required standards. Understand the mechanical hardware specification and Functional Design Specification for a client project.  Utilize project support documents during equipment and system assembly & test, including Traceability Matrices, Engineering Design Calculations, Bills of Materials, Test and Validation Protocols, Operating, Maintenance and Safety Manuals and work instructions for production and contractor functions.
• Capable of troubleshooting complex process systems, fans, pumps, control valves, instrumentation, electrical and control systems, including systems with PLC control and HMI’s.
• Provide assembly support for process equipment in the Esco factory, ensuring the highest levels of quality.
• Independently lead Factory Acceptance, installation, Site Acceptance and client training activities understanding validation requirements in completing the paperwork.
• Perform service on equipment at client sites and generate service reports.
• After sales support including spare part requests, warranty claims, scheduled and unscheduled maintenance visits.
• Stock management, ensuring common items are stocked vs sales & assembly trends / needs.
• Manage Service Engineers and After Sales / Service Department.
• National travel on a regular basis. Some International travel required, mainly to Singapore / Indonesia regions.

Job Qualifications :

Bachelor’s Degree Graduate with 1 to 5 years’ experience in hands-on equipment / system build / maintenance / service including the following :

Additional Requirements, including :

Benefits :

About ESCO Lifesciences Group :

ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCO’s story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.