Remote Collection Specialist

Remote Collections Specialist

The Collections Specialist role will be responsible for managing the company's accounts receivable, ensuring timely and effective collection of outstanding payments from clients. The Collections Specialist will work collaboratively with various departments to maintain positive client relationships while also maximizing cash flow and minimizing bad debt.

Essential Duties & Responsibilities:

• Contact clients via phone, email, and other communication channels to facilitate the timely collection of outstanding invoices.
• Review and analyze aging reports to prioritize collection efforts and develop a collection strategy.
• Maintain accurate records of communication and collection efforts using the company's ERP (Microsoft Dynamics 365 Business Central).
• Identify and escalate potential collection issues or disputes to management for resolution.
• Prepare and send collection letters, statements, and notices to delinquent clients in compliance with legal and regulatory requirements.
• Monitor and manage unapplied cash and unallocated payments to ensure accurate application to customer accounts.
• Provide exceptional customer service to clients, addressing inquiries related to billing, payments, and account status.
• Generate regular reports and updates on collection performance, outstanding balances, and trends to management.
• Participate in regular team meetings to share insights, strategies, and best practices for improving the collections process.
• Performs other related duties as assigned.

Required Knowledge & Skills:

• 2+ years of experience with collections with outgoing communication with past due customers.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
• Strong written, oral, and interpersonal communication skills for interacting with customers and internal stakeholders.
• Excellent attention to detail, accuracy, and organizational skills.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize and execute tasks to meet project deadlines and accomplish department goals.
• Experience working both independently and in a team-oriented, collaborative environment.
• Able to demonstrate and hold others accountable for organizational values.

Preferred Qualifications of Position:

• Proficient in using accounting software and related tools (e.g. Microsoft Dynamics 365 Business Central).
• Analytical mindset with the ability to interpret financial data and provide actionable insights.
• Knowledge of relevant regulations and compliance standards (e.g., GAAP, SOX) is desirable.

Behaviors & Traits:

• A tenacious desire to learn and make an immediate impact.
• Organized self-starter who can work independently with little direct supervision.
• Flexibility and adaptability to manage multiple and ever-changing priorities, personalities and deadlines.