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Warranty Specialist - Construction
Warranty Specialist - ConstructionAQUA BLUE POOLS • Charleston, SC, US
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Warranty Specialist - Construction

Warranty Specialist - Construction

AQUA BLUE POOLS • Charleston, SC, US
3 days ago
Job type
  • Full-time
Job description

What you'll be doing :

  • Putting your construction knowledge and construction processes to use on each project to ensure pools are repaired to the highest quality per building codes and municipality requirements - and the standards set by Aqua Blue Pools, exceeding customer expectations each step along the way.
  • Manage the repair of quality swimming pools within budget and in a timely manner
  • Attention to detail and persistent follow up
  • Create schedule and monitor the actual cost
  • Communicate timelines, expectations, and completion of repairs that are being performed with the client.
  • Oversee subcontractors; relationships, pricing, and expectations
  • Coordinate interdepartmentally within the company
  • Approval of invoices by sub-contractors
  • Provide superior customer service
  • Review warranty reports and identify areas for improvement
  • Provide internal reporting and projections for inventory
  • Oversee and supervise project progress and provide reports on timeline, progress, and adjustments
  • Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met
  • Interpret and explain technical information to other professionals
  • Respond to work delays, emergencies, and other problems
  • Managing and motivating team members in the construction department
  • Ensuring all equipment needed is in working order
  • Ensuring budget costs are not exceeded
  • Ensuring processes start and end on time, and efficiently

Quality control

  • Conducting site inspections as needed
  • Ensuring that each project is completed either on time and within budget, or ahead of time.
  • Read and understand construction documents and plans.
  • Scheduling and meeting deadlines. Strong time management and organizational skills are essential to success.
  • Interact with your team, construction crews, subcontractors and Aqua Blue Pools customers... providing service, recommendations and general guidance. Ensure all company guidelines and procedures are met and exceeded.
  • Effectively supervise your team to ensure quality of work, spot checking their workmanship.
  • Respond to requests in a timely, thorough, and professional manner.
  • Train and supervise your team and crews to ensure quality pool construction standards are met or exceeded.
  • Accept on-call service as needed.
  • Coach, mentor, train, and continually monitor the team.

    • As a Warranty Manager in our construction division, you will also need :

  • Three years' experience as a construction manager or in a similar position in construction management
  • Able to organize, prioritize, and manage time efficiently
  • Able to manage a team of employees and multiple projects
  • Excellent verbal and written communication skills
  • Accurate and precise attention to detail
  • Goal-oriented and organized leadership
  • Able to analyze problems and strategize for better solutions
  • In-depth understanding of the construction industry
  • Self-motivated and self-directed

    • Computer Skills :

  • Proficient with Microsoft Office products : Excel and Outlook
  • Utilize company-provided devices when working in the field (phone and tablet)
  • Utilize company software for project management

    • Other :

  • Organized and able to create multiple timelines, budgets, and schedules
  • Knowledge of local, state, and federal building code regulations
  • Able to build solid relationships with team members, vendors, and customers
  • Have a good driving record
  • Maintaining the highest standards in customer-service; ethical and professional conduct
  • Knowledge of pools is a plus
  • Ensure the team and construction crews are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer issues, and driving positive first impressions for customers when we step onto their property.
  • A relentless pursuit of perfection - consistently open to encouragement, training and coaching
  • A talent for communicating - on the phone, in writing, and in person
  • An impeccable professional appearance

    • Us.

    Aqua Blue Pools is home to a team of motivated pool professionals united by a mission to provide elite customer service and the highest quality pool construction, and have fun doing it! We do this for our clients and peers.

    We believe in creating a great experience for our customers and peers alike. We stay nimble to evolve in an ever-changing environment. And, we value communication and integrity as essential. We've been doing this since 1991 in the Lowcountry and seek long-term team members who can join in on this journey with us.

    You.

    Enjoy working outdoors around the beautiful Lowcountry. In the Construction Warranty Manager role, you are a leader in your assigned territory for the Pool Construction Warranty team. Exceeding the customers' expectations and leading your team to excellence are at the top of your list.

    Together.

    As a team member of Aqua Blue Pools, you will benefit from programs designed to fulfill your life goals, personally and professionally :

  • Company vehicle and phone provided
  • Health, vision and dental insurance for employee (post-90 days)
  • 401k (employer match)
  • Maternity and paternity leave options
  • Paid holidays and vacation

    • Making Aqua Blue Pools your work-home means joining a workplace dedicated to creating an environment for you to contribute to the happiness of our customers and your team while we contribute to you.

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