Incident Analyst (with P&C insurance)

Job Title : Incident Analyst (with P&C insurance)

Primary skills : P&C Insurance

Location : Remote

Responsibilities :

• Perform daily incident analysis troubleshooting and resolution including code checks and applying fixes or workarounds.
• Participate in Major / Sever Incident (MI / SI) calls for P1 / P2 issues providing technical expertise and timely updates.
• Review and provide solutions for Open Incidents Requests Problems.
• Coordinate daily / weekly cadence to review and update open tickets
• Create and maintain Knowledge Articles (KA) to document resolutions and support knowledge sharing.
• Engage with end users regularly to clarify issues provide workarounds and gather necessary inputs for resolution.
• Execute ad hoc activities like service account password changes validation of batch files generated each day data validations data script executions.
• Monitor Message Queues Batches
• Handle daily user requests and other operational needs.
• Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management.
• Monitor system health using Datadog and Splunk logs proactively identifying and addressing anomalies.
• Collaborate with the Development Teams and other stakeholders to share insights from recent incidents and problems aiding in resolution.

Requirements

Regards

Manoj

Derex Technologies INC

Contact : Ext 206

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Sales Experience,Time Management,Marketing,Customer Service,Communication skills,Retail Sales,Business Management,Outside Sales,Telemarketing,Insurance Sales,Medicare,Phone Etiquette

Experience : years

Vacancy : 1